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Consumer rights in case of purchasing defective PVC windows

This WordPress post outlines the consumer rights in case of purchasing defective PVC windows. According to the post, the customer should contact the seller or manufacturer as quickly as possible. They will then have to provide documentary proof of the purchase date, any installation costs, and a description and photos of the defective window. The customer might be entitled to a full or partial refund, a discount, or the provision of a new window instead. They can also request an independent inspection if they don't receive a satisfactory response. The post offers a comprehensive overview of consumer rights, thus providing peace of mind for PVC window buyers.

Plastic windows have become part of our life quite firmly, thanks to their high operating properties, such as energy efficiency, sound insulation and frost resistance. But often, when installing such windows, you can encounter a manufacturing defect. This is not surprising, because many manufacturers, knowing how popular plastic windows are, have become negligent in their production..

Consumer rights in case of purchasing defective PVC windows

The main flaw encountered in this product during its operation is the formation of moisture. Moisture can appear on the glass from the side of the room and drain onto the windowsill. It is much more tragic if moisture forms between the glasses. Here, marriage must be sought not only in a plastic window, but also in the room itself, which may not meet sanitary and environmental conditions. It is worth saying, so as not to be misled, that the windows should not be completely sealed. In order to ventilate the room, such windows have a minimum air throughput, which circulates thanks to the cracks in the frames. But the glass unit itself should not allow air to pass through, that is, it should be completely sealed. If the humidity level in the room is too high, then the liquid will accumulate outside the glass unit.

What to do in this case? In this case, it is impossible to cope independently, since it is necessary to measure the humidity level in the room. This task is handled by specialists – employees of the sanitary epidemiological service. If, according to the results of measurements, it turns out that the humidity in the room is increased, then a number of repairs need to be carried out, for example, install gutters outside, finish the basement of the building, create additional ventilation under the windows, install auxiliary heating devices. This is the only way to normalize the humidity level in the room..

Consumer rights in case of purchasing defective PVC windows

If the employees of the sanitary and epidemiological station say that the humidity of the room is normal, then you should think about the quality of the plastic windows. In this case, it is necessary to contact the company with which the buyer entered into the sales contract. And not just apply, but write a statement about the replacement of the product, since such a defect is considered a factory defect, and it is impossible to correct it. The law also provides a second option – it is to purchase a defective product at a reduced price. The seller must consider an application for a replacement within 10 days. If the buyer is denied his claim, then the dispute will have to be resolved in court.

To do this, it is necessary to collect a number of documents, such as a statement of claim, which indicates the essence of the problem; copies of the contract concluded with the company for the purchase of windows; a warranty card, which is usually given from 5 to 7 years. According to GOST 30971-2002, the warranty period for the assembly seam cannot be set less than five years from the date of delivery of the goods to the customer. Also, a document on the results of measurements of the humidity level must be attached to the application, thereby confirming that the room meets sanitary standards. Lawyers recommend attaching photographs of the window as a whole and separately a section of the window with a defect to the application. It would be nice to have an independent examination. To do this, an expert on plastic windows is invited, who conducts the necessary research and makes a decision. The expert’s conclusion in this legal matter will be indisputable proof of the manufacturer’s guilt. You can also provide the court with the testimony of witnesses that are associated with this room, for example, people live in this room or work in it.

Consumer rights in case of purchasing defective PVC windows

During the litigation, sellers often put pressure on the buyer, forcing him to agree to a peace agreement. Practice shows that the plaintiff, who is the buyer, is not recommended to sign such documents. Such an outcome may further complicate the existing state of affairs, since the case will not be considered in the future. The consumer is entitled to a replacement product under warranty. Such a right is granted to him by law. If you find it difficult to resist the pressure of the seller, then it is advisable in such cases to turn to lawyers who will always be on your side, and will also seek a positive outcome of the judicial issue in favor of the buyer.

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Comments: 1
  1. Hazel Clarke

    What steps can consumers take to protect their rights if they end up purchasing defective PVC windows?

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