How to connect VTB 24 Mobile Bank to a phone – user manual and service charges

The content of the article

• What is VTB 24 mobile bank
• Android app
• VTB 24 for Windows Phone
• VTB App for iPhone and iPad
• How to connect VTB mobile bank
• Through the Internet
• At the office of VTB 24
• Through an ATM
• How to connect a VTB 24 SMS alert via the Internet
• Login
• Service cost
• How to use VTB Mobile Bank
• Login to your account
• Mobile Banking Features
• What services are paid
• How to disable VTB 24 mobile bank

The activities of this bank are aimed at providing favorable offers on deposits and loans, improving the service of the population. The desire of a financial institution to offer maximum convenient services to customers has led to the emergence of such a service as the VTB 24 mobile bank, which connects to the cell phone of the bank card holder. Understand what additional features the innovation provides..

What is VTB 24 mobile bank

The new service simplifies the lives of customers – they can not waste time visiting the bank, they do not need to use a stationary computer or laptop. With the connection of banking, you can perform the necessary operations provided for the Internet banking, and you can receive information using the gadget even at night. Before connecting the service, for the banking to work, you need to install a mobile application.

Android app

For gadgets running on the Android platform, there are several ways to download:

1. In the Play Market, go to the Applications section and in the window provided for the search, type VTB 24, download the appeared option.
2. Mobile application can be downloaded from Google Play, if you have a registered account.
3. If the gadget has an installed QR code scanner, this procedure can be completed quickly on the bank’s website.

VTB 24 for Windows Phone

For gadgets based on Windows Phone, the following options are possible:

1. In the mobile device’s store in the Applications section on demand: vtb24.
2. On the organization’s website, open the Mobile Bank section and go to the Application for Windows Mobile.
3. Download on the bank’s website using the QR code scanner installed on the gadget.

VTB App for iPhone and iPad

Owners of iPhones and other Apple gadgets can use one of the existing options for installing a mobile application:

1. In the App Store, request VTB 24. After the option proposed by the system, click the Free button.
2. This procedure can be performed on the computer using iTunes, and then transfer the downloaded mobile application to the gadget.
3. Use the QR-code scanner installed on the gadget to download from the bank’s official website.

How to connect VTB mobile bank

To connect banking, you must be a client of a financial institution, have a debit card and an agreement for settlement and cash services (RKO). The user of the card account needs to visit the bank branch once with a passport and, in the presence of an institution employee, write an application on his own. After this procedure, the client receives a username, password and a list of variable codes to enter the Personal Account.

You can connect banking independently or with the help of a bank employee. Connection and remote maintenance are free of charge for all package tariffs of RKO:

• Base;
• Classical;
• Gold;
• Platinum;
• Privilege.

Through the Internet

How to connect VTB 24 telebank through the Internet to a bank client? It is necessary to select the Internet Banking section on the official website of the financial institution in the upper right corner and click on the VTB24-Online widget – a page opens that contains a window for entering the login and password. Nuances:

1. In the right corner of it there is a “?”, When you click on it, a hint pops up where you can get access codes.
2. The login is indicated (it can and must be changed) in the “Information” section of the contract.
3. Password comes with SMS message when connecting banking.

After entering the username and password, you need to press the Enter key, enter on the next page one of the received variable access codes and press the Enter key again. After this operation, the Personal Account opens. When you re-enter, you must select the following code from the list received. In case the password is lost, it is possible to restore it. You can change access codes (only non-variables) after going from the section More in Settings and selecting the item “Change login or password”.

At the office of VTB 24

If there are difficulties with connecting banking, the employee of a financial institution branch can perform the necessary steps to authorize a new user. For security purposes, you will subsequently need to change the provided login. To replace access data, you first need to enter your Personal Account with the same login, and then dial a new one in the provided cell.

Through an ATM

How to connect a mobile bank to VTB 24 through an ATM? You can not register from all remote self-service devices, because only some ATMs support this function. To enter the Personal Account, you must have a bank card and take the following steps:

• insert a card into an ATM;
• enter pin code;
• select in the Connection section – VTB24-Online;
• log in using login, password, code.

How to connect a VTB 24 SMS alert via the Internet

Banking provides not only for settlement transactions, but also for obtaining information about the status of the account and the movement of funds. Three packages are provided for informing the client, which differ in the capabilities of additional settings and the amount of information for notification. After you activate the SMS-banking service of VTB 24, you can make the settings in the application so that you receive messages only about events of interest and according to a certain schedule.

To receive SMS you need to choose one of the packages:

• Base;
• Cards;
• Cards+.

Login

After selecting a convenient package, you must activate it. There are two options for this procedure:

1. via VTB24-Online;
2. using an ATM.

If you have access to the Internet, the client can activate the notification service in VTB24-Online. To enter the system you need to log in – enter your username and password, and then:

• go to the Settings section, select a debit card with which the commission will be deducted;
• enter the phone number of the VTB 24 mobile bank, to which notifications will come;
• mark the Connect item;
• confirm your actions by pressing the OK key.

To activate the receipt of information, you can use the self-service device, but you must take into account that you must use a card with which money will subsequently be debited in payment for notifications (debiting can be made from credit funds). The customer action algorithm should be as follows:

1. insert a card and enter a pin code;
2. select the section Manage card and SMS and type of operation: SMS notification service;
3. press the Connect button;
4. enter the phone number of the card user to receive messages;
5. press the Continue button and confirm your actions;
6. receive a check with a report on the activation of the service.

Service cost

Sending SMS notifications when you connect the Basic package and information to the client’s email is free. For the Card and Card + packages, a fee is provided for receiving information about the operations performed (they cost 59 rubles per month). In the first month when the service is first connected, payment is not charged, payment is made from the second month. In the absence of the next payment, notifications do not come, they begin to arrive only after payment. If there are no payments for 90 days, the service is automatically deactivated.

Do not pay for receiving notifications:

• Signed cash settlement agreement on the Platinum and Privilege tariffs for the Card package;
• Gold, Platinum, Card package privilege users+.

How to use VTB Mobile Bank

The application user can receive a lot of information without authorization – an open zone is provided for this. In the part accessible without entering the code, there are sections: Home, ATMs, Exchange rates, Settings. Here you can get information about the location of ATMs, the current exchange rate, make settings for templates for payments.

Login to your account

You can carry out operations in a closed zone with the sections: My finances, Operations, Announcements, More. You can get into this part of the application after entering the VTB24-Online system. To do this, the user must:

• log in: enter login, password, press the Enter key:
• on the next page, dial the next variable code number and press the Enter key again.

Mobile Banking Features

Using the application is simple and convenient, the VTB 24 mobile bank provides many opportunities:

• viewing details and receiving statements on accounts and cards;
• information about loans and repayment schedules;
• loan payment;
• intra-bank transfer from card to card and to other financial institutions;
• login and password recovery;
• payment of cellular, city and Internet communications, utilities;
• replenishment of electronic wallets;
• deposit management;
• card lock;
• obtaining information on exchange rates and the location of ATMs;
• buying and selling currency.

What services are paid

Using banking is beneficial for customers from the economic side, because there is a list of transactions that can be carried out online without paying a commission. Free transfers are made inside the bank:

• from card to card;
• to an account (deposit) opened in the name of a banking user;
• to repay a VTB24 loan;
• to third parties.

Data on the size of the commission when making transfers to other banks are shown in the table:

How to disable VTB 24 mobile bank

The procedure for disabling banking is simple, but for this the client needs to visit the branch of a financial institution and leave a statement to the bank employee. After disconnecting the VTB 24 mobile bank, a message arrives on the cell phone. The procedure is free. If you want to renew the service, the secondary connection of banking will be received by the client free of charge after writing the application, but when you reconnect the information function, the fee will be charged from the first month.