How to open a dispute on Aliexpress

The content of the article

• When you need to open a dispute on Aliexpress
• If the goods are not received
• After receiving the goods
• How to open a dispute on Aliexpress
• What to write when opening a dispute on Aliexpress
• What evidence needs to be provided
• Consumer Claims
• How many times can I open a dispute on Aliexpress

Many internet users are familiar with this foreign online marketplace with inexpensive goods. Lower cost pushes to make a purchase, but sometimes sellers send the wrong product or it simply does not reach. Opening a dispute to Aliexpress will help you return the full or partial purchase amount..

When you need to open a dispute on Aliexpress

On Aliexpress, a dispute with the seller is a generally recognized format for clarifying relations if the supplier does not fulfill its obligations. This is direct communication, where there is the opportunity to express their dissatisfaction, provide evidence through a special form. Only you will participate in it, without third parties in the form of a site administration. Open a dispute on Aliexpress should be if:

• the goods did not come to you, and before the end of the transaction less than 2-3 days;
• the package arrived, but the content does not match the description on the site (wrong size, color).

If the goods are not received

On the trading floor, when buying, as a rule, the delivery time of the goods to the buyer is indicated (often the movement is tracked by the tracker), it often takes about 40 days. This is due to the fact that the warehouses are located in China, and the order must go a long way. It should be understood that parcels can be on the road almost until the end of protection. It is not recommended to open a dispute ahead of time, this should be done if there is a day left.

The order for residents of Russia indicates delivery within 2 months, but due to the nature of the work of Russian Post, you can request a full refund after 90 days. Sellers are familiar with the features of logistics and will not reimburse anything before this deadline. Feel free to request an extension of time up to 3 months, only after 90 days can you start a dispute.

After receiving the goods

Sometimes a situation occurs when the purchase reaches you, but does not live up to your expectations. The administration of Aliexpress makes sure that all sellers faithfully fulfill their obligations, do not deceive buyers, so the description of the goods on the site should be true. You have a reasonable right to argue for a refund with the seller for the following reasons:

• marriage, defect;
• inconsistency with the description;
• fake
• mismatch of the size of the thing (shoes, clothes);
• damage;
• low quality;
• quantity mismatch (paid 5, but 2 came).

How to open a dispute on Aliexpress

According to the rules of the service, you can open a dispute (dispute) 6 times after it is sent. In fact, the parcel does not go so much to the CIS countries. The delivery dates have been described above: if the time is running out, you need to start a dispute. Instructions on how to open a dispute on Aliexpress:

1. log in to your account;
2. click on the tab “My Aliexpress”;
3. open the page with orders “My Orders”.

Here are all the purchases you made on Alexpress. The easiest way to open a dispute is from this window. There are several options opposite each product:

• View Detalis – see order details, full information;
• Confirm Order – confirm receipt;
• Open Dispute – open a dispute.

Before opening a dispute on Aliexpress, make sure that there are enough reasons for this. Click the appropriate button opposite the product. The standard form will open, in it you must send:

• reason for return;
• type of reimbursement;
• order details;
• attach evidence.

New users are not always clear in what language to open a dispute on Aliexpress. The generally accepted option on the trading floor is English, and the dispute should be conducted on it. To make a claim, enough basic knowledge of the language, you can use the online translator. Some people don’t have a dispute over Aliexpress for the reason that a couple of Russian characters slipped in the text (often this is the letter “c” or “o”) or the message exceeds the permissible number of characters.

What to write when opening a dispute on Aliexpress

The dialogue during the dispute is usually conducted in English, but sometimes the seller tries to write in Russian with the help of a translator. As a result, the proposals are absurd, sometimes lose their meaning, so it is better to use the generally accepted. The dispute form is simple – these are the main points that should be indicated:

1. Opposite the line “Did you receive your goods?” (whether the goods were received) you need to set “Yes” (Yes) or “No” (No).
2. In the line “Please tell us your solution” you should evaluate the damage received. If the defect is small or the discrepancy is only in color, then you can ask for several dollars of compensation. When it is not possible to use the goods, the full amount should be claimed..
3. The “Do you want to ship the goods back” option means sending the goods back for replacement. Do not settle for it, because you will lose a lot of time. It is much easier to win the argument and get the money back. In addition, you will pay for shipping in the opposite direction.
4. The “Please write your request detail” section provides an opportunity to write in more detail about the problem with the product, contact the seller (write everything in English).
5. To attach evidence (photo, video) you need to use the item “Please Upload Attachments”.

What evidence needs to be provided

Each buyer who is looking for how to open Aliexpress properly, the dispute must understand that no one will believe you, you need to add evidence to the application. In this role, photos or video materials can act. Always at the time of opening an order with Aliexpress:

• turn on the camcorder on the phone (if not normal);
• remove the box, goods from all sides;
• examine for defects, substandard materials, damage.

If you open a dispute and do not confirm it with evidence, in 99% of cases you will be refused payment. The option of opening the parcel in the mail is allowed to check its condition. In case of damage, employees must draw up an act that describes the status of the order at the time of receipt, but no one uses this method. Do not forget to show the delivery address and other data from the box on the video.

Consumer Claims

After a dispute was opened on Aliexpress, the seller was given 15 days to agree with you. A consensus must be reached that would suit both, otherwise the application will turn into a complaint and go to the site. The administration will study it from 7 days to 2 months. The process is lengthy, so it’s better to negotiate with the seller and not waste time.

Sometimes they are in no hurry to respond to the dispute, you can wait 5 days, and in the absence of messages from the supplier, you can aggravate the application and change it to the claim. If your dispute is open, and the goods have arrived, its quality completely suits you, it is better to close the return request and confirm receipt. Otherwise, you will receive a penalty to your customer reputation on the site..

How many times can I open a dispute on Aliexpress

Sometimes a situation arises when you need to know how to reopen a dispute to Aliexpress. Such an opportunity exists, you have the right to do this the right number of times, as long as there is protection of the transaction from the site. You can open a dispute even within 2 weeks after confirming receipt of the order. If you have accepted the seller’s conditions for your claim, then there is no more possibility to file a complaint anew. You will receive what was stated in your agreement.

Please note that if you frequently open disputes with different sellers and win in them, your account may be blocked, especially if only you have filed such claims. Each profile has a “customer rating” parameter. You may be given “bad karma” for frequent claims, and other sellers will avoid deals with you. This is a kind of protection against “problematic” or dishonest customers.