The content of the article
- Legal regulation
- Legal basis
- Recipients
- Head physician
- Ministry of Health
- Law enforcement
- Insurance Company
- Roszdravnadzor
- Litigation
- Filing a complaint through public services
Today, there are frequent cases when patients are not satisfied with the quality of medical care or serious health damage is caused as a result of treatment. According to the law, citizens have the right to file a complaint against medical workers if they have unfairly performed their medical duties.
Legal regulation
Human rights are enshrined in Art. 41 of the Constitution of the Russian Federation. In addition to these provisions, when compiling a patient complaint against doctors, one can be guided by the articles of the Criminal Code:
- Causing health damage of moderate or high severity through negligence – Art. 118 (parts 2, 4).
- Non-compliance with sanitary standards – Art. 236 (part 2).
- Careless attitude to one’s duties – Art. 293 (parts 1, 2).
- Deliberate concealment of the state of affairs, which is fraught with a danger to the patient’s health – Art. 237 (part 2).
Legal basis
- Delay in timely medical care.
- Wrong diagnosis.
- Failure to examine a patient.
- Negligent performance of their work.
- Inappropriate prescribing.
- Patient Health Impairment.
- Overpricing for examination and treatment.
- Extorting money for free services.
- Rudeness and rudeness.
Recipients
If a citizen is faced with an abusive attitude of medical personnel towards himself or his relatives, complaints about doctors must be submitted to the head physician, and then to the Ministry of Health. Sometimes it’s worth connecting law enforcement, court, Roszdravnadzor.
Head physician
The management of the medical institution is the initial instance where you can complain about the doctor’s boorish attitude, improper treatment or delayed emergency care. If an incident occurs, the patient is advised to file a complaint with the name of the department head or head physician. The choice of addressee depends on the seriousness of the misconduct of the healthcare provider. As a rule, such a document is enough. The head physician must understand the situation.
Ministry of Health
If the hospital or clinic management takes the side of the culprit or is inactive, complaints should be filed with the Ministry of Health about the doctors. You can do this by calling the hotline, sending a letter by mail.
The easiest way is to leave an electronic application on the official website of the ministry by filling out a special form. The appeal will be registered and sent to the departments of the ministry or other organizations considering these issues within three days. No later than a month, the patient will receive an answer on the solution.
Law enforcement
In case of more serious misconduct by the hospital’s medical staff, involving a violation of the rights and interests of citizens, it is recommended that the patient involve a prosecutor’s office. After filing a complaint, law enforcement agencies will understand the situation, identify and punish the culprit. The applicant will receive a report on the work done within 30 days.
Insurance Company
The owner of the compulsory medical insurance policy has the right to file a complaint against the hospital’s doctors with the insurance company. This can be done if the doctor harms the patient’s health. Employees of the insurer will conduct an audit, determine the correctness of the doctor’s actions, his competence. The application is submitted in writing..
If the insurance company does not want to help the insured person, you should contact the territorial branch of the Federal MHI Fund. Each region has a contact center where you can easily call the hotline or e-mail to resolve the issue..
Roszdravnadzor
A patient who has experienced unlawful actions by hospital medical personnel may complain to the Federal Service for Health Supervision. A complaint about a doctor to the health committee is provided in the form of a special form on the official website of Roszdravnadzor. All that is required of a citizen is to fill out and send it. The application is considered by the committee no longer than a month. The applicant will be sent a written reply.
Litigation
In case of especially serious violations committed by the hospital doctor, which caused serious harm to human health, the complaint should be filed with the court. Before this, it is recommended to consult a lawyer, collect evidence base – references, recipes, extracts, contracts, photos, videos.
Filing a complaint through public services
- Register on the portal, log in.
- Log in to your account.
- Open the Pretrial Appeal tab.
- Click on the “File a Complaint” button..
- Fill out the complaint form with the agency and employee, reasons, attach evidence or other files.
- Indicate how you would like to receive an answer..
- Click Submit.
- 15 days from the date of submission.
If you’re unhappy with the doctors at a hospital or clinic, it’s important to address your concerns. Have you tried speaking with the hospital administration or clinic’s management to file a complaint? Additionally, check if there’s a patient affairs office or an ombudsman who can assist you in resolving the issue. Seeking guidance from local health regulatory bodies or professional medical boards may also be helpful. Remember to provide specific details of your complaint to ensure an effective resolution.
Where can I direct my complaints regarding the doctors at the hospital or clinic? I had a negative experience and would like to voice my concerns.