Why the computer does not see the phone via USB

The content of the article

• The computer does not recognize the phone via USB – reasons
• The phone does not connect via USB to the computer, but it charges
• The computer stopped seeing the phone via USB
• The computer cannot find the phone via USB
• The computer does not recognize the phone via USB viruses
• What to do if the phone does not connect to the computer via USB

Users regularly connect modern smartphones to Android to a laptop or PC to reset music, photos or other necessary files. In some situations, the computer does not detect the phone via USB, which makes it very difficult to work with it. There is a certain list of reasons that prevent the device from being recognized..

The computer does not recognize the phone via USB – reasons

All possible problems that users encounter can be divided into software or hardware. In the first option, the problem is in the settings, drivers, or system of the computer, in the second – in the cable, USB port of the smartphone or laptop. Almost all the problems can be fixed, but before trying to fix the phone’s connection to the computer via USB, try restarting the PC and the device. This simple procedure often helps, especially with device models from Lenovo (Lenovo), Samsung (Samsung), HTC, FLY, LG, Nokia (Nokia), Huawei (Huawei), Asus (Asus).

The phone does not connect via USB to the computer, but it charges

A very common problem with devices is when the phone does not appear on the computer via USB, but the battery indicator is on. The smartphone responds to the connection, but the system does not want to display it. To identify the cause of the failure, you can perform the following actions:

1. Swap the power cord to a different port on the laptop. Now most models are already equipped with connectors version 3.0 (has a blue color), but you need to use 2.0. On stationary options, connect from the back of the chassis, not the front panel..
2. Try a different cord if the jacks match. This will help detect cable problems. If one of the twisted pair cores breaks, then the smartphone can continue to charge, but not be detected.
3. Inspect the device’s socket for debris or dirt inside, which interrupts the connection of contacts and interferes with finding the device.
4. Try connecting the machine to another PC. If he decided there, the folders with documents are visible, and they can be opened, then the problem is exactly in your system: there are no drivers, a virus, the power on the laptop is incorrectly configured. This problem will be described in more detail below..

The computer stopped seeing the phone via USB

Often a situation occurs when the apparatus was previously detected, but for some reason it suddenly stopped. A common reason why a computer cannot see the phone via USB is because port drivers have flown. Due to software failures, the latter cease to function correctly, are not able to find any connected devices. In this case, you do not need to reboot the device. It is necessary to perform the following actions:

1. Find the “native” drive for the motherboard. The set must contain all system files for the correct operation of usb ports.
2. If the disk is lost, find the developer’s site on the Internet. Manufacturers, as a rule, post all the necessary software for free access..
3. Reinstall the driver.

After the PC has finished installing the files, you need to restart the computer. Only at this moment is it time to check whether the system can recognize the device. If these steps do not help, make additional settings:

1. In the control panel, go to the “Power” section.
2. Select “Configure Power Plan” (for laptops).
3. Click “Change advanced settings …”
4. From the list, select “USB Settings”, click the plus sign.
5. Then expand the section “Temporarily disable the USB port”.
6. Set “Forbidden” to operate on battery, mains.
7. Click “Apply” and “OK”.

In addition to problems with port drivers, files for the Android device itself may disappear. To check this, open the device manager to find out if there is an exclamation point in the “Portable Devices” section. Check the list for your phone. If it is not there or there is a warning sign, do the following:

• open the device and click “Uninstall driver”;
• disconnect the mobile device;
• plug it in again;
• wait until the system installs the connected device again.

The computer cannot find the phone via USB

Sometimes the situation is such that the laptop initially does not find the device. If the reason is not a broken cord or port, then you should carefully check why the computer does not see the phone via USB. The causes of problems can be such moments:

1. Android system settings. Modern mobile devices have several connection options: only charging, storage, modem. By default, most of them are set to the first value from the list. As a result, the device is charging, but not displayed by the system. As a rule, the top menu of the device when connecting offers to change the type of connection, you just need to select the desired parameter. If this did not happen automatically, you need to go along the following path: Settings -> Memory -> Properties. Set the required connection type here..
2. Sometimes a smartphone is used as a modem, which prevents it from being recognized as a drive. Disable this option through the settings..
3. Turn on Windows Update, which allows the PC to download the latest, current drivers for all connected devices. When connecting, do not forget to unlock the mobile device.
4. When selling together with a smartphone, a disk is provided on which there is a program for connecting the phone to the computer via USB. Use it to discover a device..

The computer does not recognize the phone via USB viruses

Malicious programs that enter the PC system can behave in completely different ways. Sometimes they become the reason why the computer still does not see the phone via USB. Virus scripts disrupt the operation of different devices, remove drivers, block data transfer. The risk of infecting a smartphone is extremely low, because viruses for Android are extremely rare. However, to protect yourself from infection, you should check Windows using specialized programs:

• Dr.Web;
• Antivirus Kaspersky
• Malwarebyte.

What to do if the phone does not connect to the computer via USB

If your system still does not see the device after all the above steps, but you are 100% sure that the problem is not in the USB cable or socket, the device was previously detected, there is only one way out – Hard Reset. A hard reset will lead to the loss of all data from the phone’s internal memory and will reset it to the factory settings. This eliminates the possibility of software failure on the part of the mobile phone..

All data that you save on the SD card or cloud services will remain unharmed. You should use this option in extreme cases – provided that all other methods have not given the desired result, and you are sure that the problem is in the device settings, but not the PC. For each model, whether Samsung or NTS, the manufacturer has programmed hardware buttons that make it possible to carry out a hard reset. You can enable it from the settings, if the device turns on and there is access to them.

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