Where to complain about the doctor of the clinic

The content of the article

• Reasons to complain
• Patient Rights
• Addressee of complaint
• Polyclinic Guide
• Ministry of Health
• Roszdravnadzor
• Insurance Company
• Law enforcement
• Court
• Submission methods

A citizen of the Russian Federation has the right to quality medical care and courteous treatment by medical personnel. Rudeness, negligent attitude of employees of clinics and hospitals, refusal of help and incompetence are not permissible. To stop the violation of rights and prevent a recurrence of the situation, write a complaint.

Reasons to complain

• Refusal to accept and assist.
• Untimely reaction to the appeal.
• Rude attitude towards the patient.
• Tardiness, failure to appear on call.
• Invalid, illiterate appointments.
• Misdiagnosis.
• Failure to comply with hygiene and sanitation.
• Disclosure of Personal Information.
• Hiding information about the patient’s well-being.
• The imposition of paid services.
• Extortion, blackmail, threats.

Patient Rights

According to Art. 41 of the Constitution of the Russian Federation, the patient has the right to choose a doctor and institution, refusal of medical intervention, medical confidentiality. A citizen in respect of whom the law has been violated shall be compensated. When writing a complaint and during a trial, you can rely on the articles of the Criminal Code:

• Article 118 of part 2, 4 “Causing health damage of moderate or high severity through negligence”.
• Article 236 part 2 “Non-compliance with sanitary and epidemiological standards established by law”.
• Article 237 part 2 “Intentionally withholding circumstances that pose a danger to human health”.
• Article 293 of part 1, 2 “Neglect of duties”.

Addressee of complaint

The recipient of the claim is selected depending on the type of violation, the nature of the problem and the reaction of the previous instance, if the appeal is not the first. You need to start from the initial stage – direct guidance.

An on-site complaint against a doctor at a clinic or hospital will be dealt with as quickly as possible..

Polyclinic Guide

For well-grounded claims to a specialist, write a complaint to the head of the department or the head doctor of the medical institution. After considering the appeal, management decides on the guilt or innocence of the employee. The applicant has the right to receive an answer about the outcome of the proceedings, the measures taken..

If the management sided with a colleague, but you think the verdict is unfair, contact the higher authority.

Ministry of Health

A complaint to a clinic at the Ministry of Health is sent in writing. You can send the application in person, by mail or by email. Within 30 days, a detailed answer should come in the same way.

Roszdravnadzor

The Federal Service for Surveillance in Healthcare is the next instance. You can send a complaint using regular or e-mail, fax or via the form on the official website of Roszdravnadzor.

The application is registered within 3 days. Another month is given for consideration with the decision.

Insurance Company

Cases when a Russian citizen with a compulsory health insurance policy (MHI) can contact a representative of an insurance company:

• Patient requires a fee for free services.
• The patient has already paid for free services.
• Citizen denied free admission.
• A person cannot attach to a clinic or change a doctor.

Employees of the insurance company are required to conduct an audit of the violation and report to the applicant. Inaction of this instance can be appealed to the territorial fund of compulsory medical insurance.

A free hotline is operating in the regions – Contact Center in the field of compulsory medical insurance. He accepts complaints by phone and email..

Law enforcement

Reasons to file a complaint about the doctors of the clinic with the police:

• Damage to human health.
• There are threats from the attending staff.
• Health workers extort bribe.
• Patient reputation damaged, medical confidentiality violated.
• The patient died due to the negligence of specialists.

After determining the fact of the event, the police initiate a criminal case. The verdict is sent to the plaintiff, even if the investigation is closed or the guilt is not proven.

If the investigator’s response didn’t work, send a statement to the prosecutor’s office. You can write a complaint to the clinic in person, by mail or online. A virtual contact form is available on the official website. The electronic application must not exceed 2500 characters. The prosecutor’s office will evaluate the actions (deliberate inaction) of officials and take action.

Due to the heavy workload on the complaint, it takes up to 2 months.

Court

In the statement, list all claims against the institution and the individual. Support the words with evidence – photos, videos, references, contracts, and other documents. Pass the paper to the court of residence. Mandatory structure of the claim:

• Full name of the court branch.
• Data about the plaintiff.
• Circumstances of the offense.
• Rights of the patient who have been violated.
• Evidence with full name witnesses.

Submission methods

The structure of the application does not depend on the submission form (in person, online or by email):

1. In the upper right corner of the page, indicate the official name of the place of circulation, its location, full name the head to whom the letter is addressed, his position.
2. Under the recipient data, indicate your initials, place of residence, phone number.
3. In the center of the line write the name of the document – “Claim”, “Complaint”. Put a point.
4. From a new line in free form, indicate the problem, with a description of the date and time of the incident, the actions and statements of the official. Check which rights of the patient have been infringed. Mark the articles of the current law that confirm this..
5. State your requirements.
6. At the end on the right, put the date and signature with the decryption.
7. If there is evidence, highlight them in a numbered list under the heading “Appendix”.

Set out your complaint in a business style, as briefly as possible..

The volume of the application should not exceed 2 pages of printed text. A professional lawyer will help you make a claim without missing any details. With his tips, he’s more likely to get fair compensation for the harm done..